Shipping & Returns

Shipping Policy

We want getting your order to be as seamless and exciting as possible! Here is everything you need to know about how we pack and ship your items.

Processing Times

Every order is carefully packed and shipped right out of our studio in San Francisco, California. Our standard processing time is 1–3 business days. Once your order is processed, packed, and ready to go, it’s handed off to the postal service and on its way to you!

Shipping Rates & Delivery Times

To keep things simple, transparent, and easy, we offer a flat-rate shipping fee—and reward larger orders with free shipping!

  • Standard Flat Rate: $6.99

  • Orders $65 and over: FREE! (Please note: the $65 minimum must be met before taxes or discounts are applied).

We ship all packages via USPS First Class Mail or USPS Ground. Once your package leaves our studio, standard delivery usually takes 5–8 business days, depending on how far you are from San Francisco.

Where We Ship

We currently ship everywhere within the United States! We aren’t offering international shipping just yet, but we are always looking for ways to grow and hope to send packages across the globe in the future.

Order Tracking

As soon as your package ships, we’ll send a shipping confirmation email complete with your tracking number. You can use this link to follow your package's journey to your doorstep. Please note that it can sometimes take up to 24 hours for the tracking information to update in the USPS system.

A Few Helpful Details

  • Double-Check Your Address: Please make sure your shipping address is accurate at checkout to ensure smooth delivery. If you spot a typo right after placing your order, let us know as quickly as possible! We will do our absolute best to update the address before your package leaves the studio.

  • Delayed, Lost, or Stolen Packages: Occasionally, packages can experience unexpected delays in transit. If your package is taking longer than usual, or if your tracking shows as "delivered" but you can't find it, please reach out to us! While we don't have direct control over the postal service once a package leaves our hands, we are always here to help you track things down and make sure you are taken care of.

If you have any other questions about your order or our shipping process, please don't hesitate to contact us. We're always happy to help!

Order Changes & Cancellations

We pack and fulfill orders quickly, but we know accidental clicks happen! We offer a one-hour grace period after your order is placed to make changes or cancel it entirely. If you need an adjustment, please email us right away at help@yetmade.com and we will get it sorted out for you.

Return Policy

If you aren't perfectly satisfied with your order, simply reach out to help@yetmade.com to start a return and receive the easy next steps. To be eligible, items must be returned in their original, unused condition.

To give you the best flexibility, we offer two refund options:

  • Refund to Original Payment: We will issue a full credit back to the card you used at checkout. (Please note: the customer is responsible for return shipping costs).

  • Store Credit (Free Return Shipping!): If you prefer to shop with us again later, we can issue your refund as store credit—and we will happily cover the return shipping costs for you!

Exchanges

The fastest and easiest way to make an exchange is to process it as a return and a re-order. Simply reach out to return your original, unused item using the steps above, and place a brand-new order for the item you would like instead.

Damaged or Incorrect Items

We pack every order with care, but we know the postal journey can occasionally be rough. If your order arrives damaged in transit, please contact help@yetmade.com right away with a brief description and a photo of the damage. We will make it right immediately and, of course, cover all replacement and shipping costs.

If you have any questions at all, our inbox is always open. We are so grateful you chose to shop with us!